Where are Atwater products manufactured?
All bags and accessories are handmade in Montreal, Canada. From design to prototyping to manufacturing and shipping, every stage of our production is done in-house. Most of our fabrics and hardware are locally sourced from Montreal distributors. Apparel items are finished in-house, but the country of origin varies (check the label).
What currency are Atwater products sold in?
All prices are in Canadian dollars.
Do your prices include tax and duties?
GST or HST will be added to orders shipped within Canada. There are no taxes on orders shipped to the USA. Some border duties and/or taxes may apply if shipped outside of Canada.
What happens after I place my order?
Stock items are generally shipped within 2-3 business days. If not in stock items can take up to 2 - 4 weeks to ship.
Does my shipment come with a tracking number?
Yes, all shipments come with a tracking number. Except for International Surface Parcel.
What does the 'Craftsmanship Guarantee' cover?
All Atwater products come with a 'Craftmanship Guarantee' which covers any defects in workmanship and materials under normal use. This only applies to the original owner. If your bag needs repairs due to what is deemed as abnormal usage or normal wear and tear, we can provide you with a quote for repair costs.
What is our return policy?
You may return any products* you ordered from Atwater's website within 15 days of receipt, as long as the item is in brand new condition. You are responsible for all shipping costs unless the item is defective.
*Please note all custom items are final sale. (including any products with add-ons) They are individually built to order, and cannot be exchanged or returned for a refund.
How to clean your Atwater products?
Most Atwater products can be cleaned by soaking the item in water if necessary mixed with some fabric detergent or OxyClean. Followed by hand scrubbing and rinsing. Hang the product upside down to dry (avoid sunlight). Do not put the product in the dryer.
Damage which occurs as a result of cleaning is not covered by warranty.